That Dropped Call With Customer Service? It Was on Purpose.

TomMasz@piefed.social to

Technology@piefed.socialEnglish · 4 months ago

Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”

https://web.archive.org/web/20250718062831/https://www.theatlantic.com/ideas/archive/2025/06/customer-service-sludge/683340/

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