TomMasz@piefed.social to Technology@piefed.socialEnglish · 4 months agoThat Dropped Call With Customer Service? It Was on Purpose.message-squaremessage-square0linkfedilinkarrow-up11arrow-down10file-text
arrow-up11arrow-down1message-squareThat Dropped Call With Customer Service? It Was on Purpose.TomMasz@piefed.social to Technology@piefed.socialEnglish · 4 months agomessage-square0linkfedilinkfile-text
Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.” https://web.archive.org/web/20250718062831/https://www.theatlantic.com/ideas/archive/2025/06/customer-service-sludge/683340/