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David GerardMA to TechTakesEnglish · 11 months ago

Commonwealth Bank fires, un-fires call centre staff over AI

pivot-to-ai.com

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Commonwealth Bank fires, un-fires call centre staff over AI

pivot-to-ai.com

David GerardMA to TechTakesEnglish · 11 months ago
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The Commonwealth Bank, Australia’s largest bank, is going all-in on AI! In June, it put in a new AI voice bot to sort calls to customer service! [ITnews] The new voice bot was so efficient, the ban…

https://www.youtube.com/watch?v=4kpSHDx0KZA&list=UU9rJrMVgcXTfa8xuMnbhAEA - video
https://pivottoai.libsyn.com/20250824-commonwealth-bank-fires-un-fires-call-centre-staff-over-ai - podcast

  • Jonathan Hendry@iosdev.space
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    11 months ago

    @dgerard

    LLMs: unbraining the brained

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