I’ve been having an issue with my computer deadlocking after roughly 10-30 minutes of it being on. The simple test was when the computer froze up it didn’t register any inputs, caps lock didn’t change any lights on my keyboard, the computer fans still ran, sound just stopped instead of tonally rattling my headphones like a regular bsod.
I’m not entirely sure what could be causing it other than it’s a hardware issue. PC parts list below.
https://pcpartpicker.com/list/f2hPRV
The things I have tried are as follows:
Booting with my old windows 10 and Linux Mint Windows didn’t seem to record anything major in event viewer.
Switching out my ram cards one at a time and running a check on the sticks themselves. Neither stick appears to be the issue.
Checked my CPU seat for any damaged pins or debris.
Made sure all plugs are properly installed and all drivers are installed.
Flashed bios to both the recommended version and the most up to date version.
Set CPU, GPU, and internal SSD to gen 4 power in the bios.
I also ran a log check on Mint and the only error that it spat out was this:
[Dec 7 13:03] mce: [Hardware Error]: Machine check events logged
[ +0.000006] [Hardware Error]: Corrected error, no action required.
[ +0.000004] [Hardware Error]: CPU:0 (1a:44:0) MC14_STATUS[Over|CE|MiscV|AddrV|-|-|SyndV|CECC|-|-|-]: 0xdc2040000602010b
[ +0.000008] [Hardware Error]: Error Addr: 0x000000000008bdc0
[ +0.000001] [Hardware Error]: IPID: 0x000700b020347000, Syndrome: 0x000000262a1f2603
[ +0.000003] [Hardware Error]: L3 Cache Ext. Error Code: 2
[ +0.000001] [Hardware Error]: cache level: L3/GEN, tx: GEN, mem-tx: GEN
Looking this up seems to spit out a fault in the GPU, but this is way beyond my skill level here.
Thank you for any advise or tips for troubleshooting. I’m still within the return and replace period for my parts so if this indicates anything needing to be replaced, that’s always an option.
Thank you all very much!
Edited for formatting
Don’t put too much faith in Memtest - I’ve had systems that passed a 48-hour test, but would reliably BSOD before Windows could finish booting. A good tool for sure, but not the complete picture.
You certainly need more testing tools. Prime95 is excellent for identifying CPU, RAM, and PSU issues. Furmark for GPU.
The first thing you’ll need to do is further develop your steps to reproduce. Ideally, you’ll have something like “Boot to Windows, launch prime 95, test X. Locks within Y minutes”. You’ll need this to know if you’ve even fixed it.
You mention testing the RAM, but not the slots. Make sure you run your test plan with just RAM 1 in slot A, then just RAM 2 in slot B. It also looks like you have onboard video. Enable it, and test without the video card. Be careful with the results here - that’s probably stressing your PSU more than the entire rest of the system combined.
Finally, if you have a problem that just doesn’t make sense, it’s probably a defective PSU.
Also, due to CPU binning, it’s very unlikely you have a defective CPU. But you could have an incompatible one, and the X3D has had some very specific issues as well.