Technology@lemmy.worldEnglish • 2 months ago

Generative AI could soon decimate the call center industry, says CEO

www.techspot.com

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Generative AI could soon decimate the call center industry, says CEO

www.techspot.com

Technology@lemmy.worldEnglish • 2 months ago

cross-posted to:
technology@lemmy.ml

The grim prediction comes from K Krithivasan, head of Indian IT giant Tata Consultancy Services (TCS). The second-largest company in India by market cap, it has more...

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@zbyte64
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4•2 months ago
But we’re supposed to be training AI to be smarter, not dumber.

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