David GerardMA to

TechTakesEnglish · 4 个月前

Commonwealth Bank fires, un-fires call centre staff over AI

pivot-to-ai.com

3

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Commonwealth Bank fires, un-fires call centre staff over AI

pivot-to-ai.com

David GerardMA to

TechTakesEnglish · 4 个月前

3

The Commonwealth Bank, Australia’s largest bank, is going all-in on AI! In June, it put in a new AI voice bot to sort calls to customer service! [ITnews] The new voice bot was so efficient, the ban…

https://www.youtube.com/watch?v=4kpSHDx0KZA&list=UU9rJrMVgcXTfa8xuMnbhAEA - video
https://pivottoai.libsyn.com/20250824-commonwealth-bank-fires-un-fires-call-centre-staff-over-ai - podcast

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