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I have to regularly help my aging mother (and sometimes neighbors) with their phones. The damn thing of every manufacturer having their own Android version(s)/skin(s), and UI/UX designers changing the layout every new version of an app, makes me want to violently slap their collective faces with a large trout
The annoying part of this is that any good UX person will tell you not to keep changing things around, but they get overruled by MBAs and shareholders.
the newest feature MUST BE most obvious so the metrics make it look worthwhile.
The metrics are the most important thing, haven’t you gone to business school?
Literally the shutdown menu being replaced by that shitty ai menu on android. and no manufacturer can object to it cause its a google requirement for being allowed to ship the play store…
Pretty sure that’s copying a change Apple made first, turning the power button into an assistant button. Because adding another button for that, is obviously out of the question.
My phone has a dedicated assistant button and the power button is separate. The assistant button can be programmed to do a few different things based on if you short, long or double press it. Some of the functions aren’t AI. Some.
There are of course exceptions since there’s over a dozen Android manufacturers trying to differentiate themselves. But the default Android behavior used by most of them was changed to match Apple back in 2021 with Android 12.
Last time I checked, both AnyDesk and RustDesk can remote access Android phones. You will need to set it up in person, because the install is too complicated for non-technical person.
You will need to set it up in person, because the install is too complicated for non-technical person.
but also because whatever you search for in the play store, you are lucky if the first result with big font and icon is not malware but just a competitor to what you actually wanted. and guess what will people install. outrageous.
also afaik rustdesk had an abuse problem and now you can only connect aftet a bigtech login… or with a custom server.
How can she
/slap?
And this is why I left IT. It was either gonna be an aneurysm or a bullet. The meme about tech workers leaving to become farmers is a legit path, my fellow IT workers.
It was a mainframe programmer I knew who left to drive a public bus
EXACT CHANGE ONLY!!!
Our buses use any of prox card, paywave card, app
No trouble with cash
Listen here, buddy. That needs to be labeled “not safe for IT” because it gave me PTSD.
Apologies
It is annoying but their ignorance and unwillingness to learn keeps me employed so I try not to complain too much about it. Plus, most of the people I help are generally appreciative and kind so that makes helping them feel like less of a chore. I can also shoot the shit with them for a little bit and break up the monotony in the day. Silver linings and all that
“Now stop scrolling”
user keeps scrolling
“Seriously stop moving”
user scrolls faster
I don’t use discord. Recently, I tried to get into a community server because what can you do.
They have a bot set up. You get access to an isolated channel and have to confirm you’ve read the rules by checking a checkbox, whatever good that does. People who use discord may know what I’m talking about.
For the life of me, I didn’t get that I have to click the emoji reaction to the post. I write software for a living. I know what reactions to posts are, but they were disabled. Clicking such an emoji to interact with it is a discord exclusive option, usually that opens a list of people who have reacted.
And holy shit was the “community support” dude a dick about it.Sometimes you just have to be patient with people. It might be the most obvious thing to you, and it’s just a blind spot for others, despite everything.
Clicking emoji reactions works the same in MS teams at least.
But yeah, sometimes the supposedly obvious thing just doesn’t click. I’m so blind to a lot of modern UX that people seem to like and need help finding the most basic shit because everything is an icon with no text. And giving directions from looking at a screen is just kind of hard.
TIL
and then they get angry and bitch about you being rude, unhelpful and how you “didn’t know how to fix the problem”.
Remote control is the way to solve this. Non-technical people are not good input devices
Imagine a world where everyone has some CLI for most of the stuff, even if alongside GUI
- How do I X?
- Ctrl+Alt+T and paste this.(Even though it’s not good for security)
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“I wrote it down and glued it to the screen and its not fixed. Do you even know how to do your job?”
This is what clickfix is based on.
The thing I learned from help desk was a profiency at mastering the mute button.
Right up until you miss the button and don’t notice. Or it just decides not to mute you. And then your customer gets an earful of just how you feel about them. And then you get an earful about how your manager feels about you.
The thing I learned from help desk was how to say “Thank you sir, and have a nice day!” outloud but actually mean “Eat shit and die, you asshole” in my head
This never happened. I was a fucking ninja.
The closest I came to something like that was when the customer on someone else’s call heard me, but they were crying with laughter. Fortunately, they only caught me when I roasted someone pretty damn hard.
They also heard me switch gears, and although it drove the tech’s AHT up a bit, it was so funny to her that she asked me out. We ended up dating for three years. (dated the tech/csr, not the customer. The customer was being a Karen until she heard me, and then she changed her tone and the tech’s call went much smoother.)
I don’t narrate clicking and typing directions to people anymore. If you want my help, you stand up and I sit down.
Sometimes giving the fish is the right choice.
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If you try, you might fail. The lesson is : never try.
This is the way
I feel like that’s more to do with age, than tech proficiency.
Definitely felt the meme when assisting my mother with tasks.
Definitely been the meme when a new UI redesign happened that completely bamboozled whatever priors I had to the point that I seemingly could not notice large buttons on a sidebar that I wasn’t expecting.
I think it’s neither age nor tech, it’s how the human brain works. Same thing happens on a sailboat: “Pull on that red line. The one by your right hand. No, not the blue one, the red one that’s directly in front of you, inches from your hand…”
Cheese is on the top shelf instead of the middle shelf, “We’re out of cheese!”
How I hate switching between my phone/computer and my partner’s phone/computer. We don’t even have the same keyboard! Everything is in a different place! So frustrating
As someone who rebinds the Capslock key to be a special modifier (mostly for switching windows), it freaks people out sometimes when I’m typing on their machine and then suddenly stART WRITING LIKE THIS
I have a shortcut to switch keyboard layouts, and I switch layouts to find “weird symbols” all the time… I am almost unable to type on any other computer
we’re… we’re teaching ourselves habits that place us firmly into a friendless corner 😢
Why not just keep a small keyboard with you that remembers your short cuts and macros?
It should be plug and play on mobile devices too if friends want you to type something there
I actually would love a portable version of that, as long as it unpacked to a 70% keyboard. Anything smaller would drive me crazy
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The issue with my dad is that he does thing with computer seldom enough that he forgets. He packs away his laptop and prefer i do the regular things for him. (i refuse this) He could do it more often or write it down. But he is lazy. So he needs directions every time. When he intends to copy or move files, he still drags files, droping it randomly somewhere on the explorer window and making a mess. Then he loudly shouts in frustration, when his files are not where he expects. I keep telling him to not use drag and drop. I should disable that.
This is why modern media players try to find your media based on metadata, ignoring file structure.
This is why modern media players try to find your media based on metadata, ignoring file structure.
Which is a nice option, but I geneally need a well presented visual way to find things too because I frequently forget the names due to ADHD. Visual reminders are great when I can’t think of the name.
I don’t know how much easier it can get than drag and drop. Do you mean copy/cut and paste, because I don’t think remembering paths for the CLI is easier.
He just kind of drags a folder or file to the window, which may have a list of many folders and stares blankly, like a cat, then drops the file somewhere there. He has been instructed to drop it on the background surface if he want it in that folder and on a folder if he wants it in there. Doesn’t matter he forgets and just does.
When I force him to use right, click-copy/move or ctrl+c/v, he is forced to think about what and to where.
I think he doesn’t want to think. Mental bump to overcome that he avoids. Exactly what old people should not do. He needs to be forced to use that brain.
Me trying to direct the dude at the gas station to the correct nicotine flavor
