• @frickineh@lemmy.world
    link
    fedilink
    845 days ago

    My coworker spent 30 minutes trying to find another way to contact a vendor after I told her the easiest way to order the thing she needed was just to call and it would take 2 minutes. I hate calling too, but that’s just dumb. Or maybe I just like efficiency more than I hate the phone.

      • @frickineh@lemmy.world
        link
        fedilink
        95 days ago

        I mean, if there’s a fully functional way to order online, why would you call? I just prefer a phone call when something would take paragraphs to explain or if there really isn’t an easy way to do something via a website/email.

        • @ArcaneSlime@lemmy.dbzer0.com
          link
          fedilink
          7
          edit-2
          5 days ago

          Tbh I call because

          “Pick up or delivery?”

          “Pick up.”

          "Name?

          “[Name Redacted]”

          “Alright and what can I get ya?”

          “16” pepperoni, jalapeno, pineapple, that’s it."

          “Alright 20min”

          Is like a 1min conversation, and I’d rather do that than get charged $5 more for using online.

          • @Fermion@feddit.nl
            link
            fedilink
            65 days ago

            Some of the online ordering services are sneaky and bake their fee into the prices of the items you order, so it’s not even clear that you pay extra. My despise of that practice motivates me to call in my orders.

    • @mister_flibble@lemm.ee
      link
      fedilink
      115 days ago

      Or maybe I just like efficiency more than I hate the phone.

      This is me. Texting is great for simple questions but if any sort of extended back and forth is needed just calling tends to be faster.

  • I’m a millennial. I’m nearly 41. I’m the director of department.

    I am also a fun little trash goblin on the weekends.

    We can be competent at work and fun friendly people.

    I find all this generational ontology very tiring nowadays

  • It’s not so much that I can’t make phone calls, as much as I don’t want to. 75% of the time you just end up playing phone tag, and I’d rather just email so they can reply at their convenience and there’s no question about who said what

    • @ironhydroxide@sh.itjust.works
      link
      fedilink
      English
      315 days ago

      Along with the fact that any more when you HAVE to call, it’s going to be dealing with a bullshit auto answering system that leads you in circles and intentionally misunderstands you.

      • @BambiDiego@lemmy.world
        link
        fedilink
        175 days ago

        This is the problem.

        I needed a car battery the other day and just wanted to know if it was in stock because it’s a little uncommon. I went online, it said they did, went to the store, they didn’t, told me to call and verify because online updates overnight.

        I called 4 different stores, nobody answered the first 3, 4th one rang forever, then an auto answering thing kept me for 5 minutes and when no option helped me it said “try again later, goodbye.”

        • @Trainguyrom@reddthat.com
          link
          fedilink
          English
          34 days ago

          Usually with automated systems hitting whatever option gets you to a human no matter how wrong it is will get you to the right place eventually

          • @Krauerking@lemy.lol
            link
            fedilink
            34 days ago

            Some do some don’t. I love to play the mash buttons and hope for a real person game but more often lately it just ignores you or says that isn’t an input and keeps you locked in the automated, cause their just isn’t a person on the other side being paid to actually pick up a phone.

  • @Krauerking@lemy.lol
    link
    fedilink
    13
    edit-2
    4 days ago

    Yeah I can do this. And am not even 30 yet.

    Nope.
    It would probably help if phone calls still really existed as a method of getting stuff done but the amount of places not bothering / having automated / foreign staff for their call centers makes them basically pointless and a completely different skill set compared to old school charisma and phone etiquette.

    Patience and stubbornness to deal with the bullshit and still keep the effort applied will win.

    Not some skill that feels nostalgic and forgotten like phone calls or cursive will save you from the onslaught of time.

    • @GBU_28@lemm.ee
      link
      fedilink
      English
      95 days ago

      When presented with a mad max waste land, would you prefer to be on a pole, or driving?

      • @GluWu@lemm.ee
        link
        fedilink
        English
        145 days ago

        I’m a warboy at heart but I’m getting older and management in gas town is more stable and has better benefits.

  • @OccamsRazer@lemmy.world
    link
    fedilink
    135 days ago

    We had a new Engineer start, fresh out of college, and he was terrified to call people at first. Now, only a few months later, he much prefers it as a more effective means of communicating.

    • @Xtallll@lemmy.blahaj.zone
      link
      fedilink
      English
      94 days ago

      My problem is, if I call someone and they lie to me I’m the one who gets fucked, if I send an email they get fucked if they lie.

      • @UNY0N@lemmy.world
        link
        fedilink
        24 days ago

        Absolutely a concern. But calls build rapport, which makes people more likely to help you.

        So that’s the question you always need to be asking: do I need this in writing? If not, then a call is enough. If you do, then even if you do call, insist on getting the info in writing. Sometimes this means writing the email yourself, and asking them to confirm.

    • pancakes
      link
      fedilink
      English
      114 days ago

      I had a job where I made 20+ calls per day. I worked there for almost 2 years, and hated it just as much the day i quit as the day i started. They weren’t even particularly difficult calls, just processing orders and looking up part numbers.

      That being said now I sit in zoom meetings which don’t seem that different but I find them 100x less stressful.

    • @smiletolerantly
      link
      4
      edit-2
      4 days ago

      My very first job, right out of school and before Uni, turned out to be almost only be “make calls” (not a call-center or anything, it was administrative tasks that required calling partnered businesses).

      I only had that job for 6months or so, but I’m glad I had it. I still prefer Mail, but very often making a quick call is the way to go, and not being afraid of them makes your life way easier.

      Edit: forgot to say, I’m Gen Z I guess.

      • @vithigar@lemmy.ca
        link
        fedilink
        44 days ago

        Millennial with the opposite experience here. Once upon a time I’d use the phone all the time, could spend hours wandering the house and talking with friends, and calling anyone for any purpose was never a problem.

        Then I got a job answering phones for Comcast, was there less than a year before I quit. It’s been about two decades since then but it installed a hatred of phones in me that has lasted to this day.

      • @Trainguyrom@reddthat.com
        link
        fedilink
        English
        24 days ago

        I worked in a callcenter for 4 years. I have zero fear of work calls, but I still avoid calls to a rediculous extent in my personal life

  • I’m a millennial and I’m fine at work with eye contact and whatnot (it’s uncomfortable, but I’m a manager now and do it regularly), but I detest phone calls. I don’t understand why, I’m fine going in to an institution to get stuff done, but the thought of calling someone is super intimidating for some reason. And I grew up with a landline at home and didn’t get a cell phone (i.e. no SMS) until I went to college. So it’s not like I was conditioned to avoid calls, I just grew to hate them for some reason.

    That said, when I do call, I generally get things done much more quickly, so it’s completely irrational. Yet here we are. I have to give myself a small pep talk before pressing the call button.

    • Kaity
      link
      fedilink
      English
      65 days ago

      I take 30-40 calls daily, before this job I would never call, now I feel very comfortable calling, but I will still never ever answer an unknown call outside of work.

  • @MisterFrog@lemmy.world
    link
    fedilink
    135 days ago

    I’m on the youngest side of the millennials, when do I inherit, since I often like to phone in, as these days if you want something fixed quick, you’re better off calling (in Australia at least).

    Much better waiting on hold for 10 mins than who knows how many business days before the customer service inevitably copy pastes something from the FAQ that doesn’t resolve your problem.

    Also, I like to call friends, on the phone. And use SMS 0_0

    Again, when can I get my inheritance, thanks haha

  • wuphysics87
    link
    fedilink
    54 days ago

    You want something done? You march into someone’s office. And when I say march, I mean march.

    • It actually (eventually) did work for me when a dealer sold me a car with a blown engine. Had to threaten legal action, but it started with a phone call, then a march to the office.

  • @Jiggle_Physics@lemmy.world
    link
    fedilink
    155 days ago

    Chiming to say I am also a millennial that doesn’t break down over phone calls, shaking hands, and talking to strangers, even when the socialization is important to my livelihood

    • @Razzazzika@lemm.ee
      link
      fedilink
      14
      edit-2
      5 days ago

      I don’t break down while interacting, but I certainly break down when I get home. Yay masking.

      • @neomachino@lemmy.world
        link
        fedilink
        24 days ago

        I’m pretty good at the whole interacting thing when it’s one on one, but put me in a room with more than one person and I freeze up, completely fall apart.

      • @Jiggle_Physics@lemmy.world
        link
        fedilink
        2
        edit-2
        5 days ago

        That sucks. I pretty much have the opposite issue. I don’t feel anxiety, don’t really understand it. Just know some of the people i know get anxiety attacks that are bad to the point they mimic heart attacks. Fucked up shit.

    • @SynopsisTantilize@lemm.ee
      link
      fedilink
      35 days ago

      My favorite part is when the person I talk to or meet in person pretends their more important and I match their bravado. Alot of employees settle the fuck down. And the C level employees seem to meet my maturity instead of placate.

      If anyone reads this I suggest you try. Their just people. Sometimes they have a Senior position becauS their older…